Classroom – Acceptance of booking and invoicing

Trokenology has the right to not accept a booking.

If a booking request is made using the Trokenology website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability.

A booking should only be deemed to be accepted when Trokenology issues an invoice in respect of the booking.

Classroom / Virtual Classroom – Course fee and payment

The fee to attend a course must be paid in full before the date of the course.

Trokenology has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.

Classroom / Virtual Classroom – Cancellations

The customer must advise Trokenology of a cancellation in writing.

If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.

If a customer cancels a booking 14 calendar days or more before the date of the course, 30% of the course fee will still be payable.

If a customer cancels a booking less than 14 calendar days before the date of the course,100% of the course fee will be payable.

Classroom – Transfers

If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge.

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date. 

If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.

Classroom – Cancelled courses

Trokenology has the right to cancel a course presentation after acceptance of nominations. In this event Trokenology will reimburse in full any course fees paid and Trokenologys liability will be limited to the value of the course fees paid.